Description

Job Summary: A Computer Technician or IT Technician is responsible for installing, maintaining, and repairing hardware and software components of the organization’s computers. They support these systems through remote access or site visits as needed by management teams. Key Responsibilities: 1. Hardware Installation and Maintenance: - Install and configure computer hardware, operating systems, and applications. - Replace parts as required and upgrade systems to ensure they are compatible with the latest software. 2. Software Installation and Troubleshooting: - Install and configure appropriate software and functions according to specifications. - Diagnose and repair software issues and ensure systems are running efficiently. 3. Network Support: - Set up and troubleshoot local area networks (LANs), wide area networks (WANs), and other networking systems. - Maintain and troubleshoot network hardware and connectivity issues. 4. Technical Support: - Provide first-level support to end-users, assisting with hardware and software issues. - Respond to technical support calls and tickets, resolving issues in a timely manner. 5. System Maintenance: - Conduct regular system maintenance and upgrades to ensure systems are secure and efficient. - Perform regular backups and recovery operations. 6. Documentation and Reporting: - Maintain detailed records of all maintenance, repair, and installation activities. - Create documentation for system configurations, network layouts, and helpdesk operations. 7. Security Management: - Implement and manage security measures to protect data and systems. - Monitor systems for security breaches and vulnerabilities. 8. Training and Development: - Train users on new systems and software, providing support and guidance as needed. - Stay updated with the latest industry trends and technologies to continually enhance skills. 9.Skills and Qualifications: - Technical Skills: - Proficiency in various operating systems (Windows, macOS, Linux). - Knowledge of networking protocols and configurations. - Experience with hardware components and troubleshooting. - Familiarity with cybersecurity principles and practices. 10.Soft Skills: - Strong problem-solving abilities. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team. - Good time management and organizational skills. - Certifications (preferred but not always required): - Computer Hardware Technician NVQ LEVEL 04 - Educational Background: - Associate or Bachelor's degree in Computer Science, Information Technology, or a related field. - Relevant technical certifications can sometimes substitute for formal education. Experience: - Entry-level positions may require some experience in a technical support or helpdesk role. - Mid to senior-level positions typically require 2-3 years of relevant experience. Work Environment: - Often work in office settings, but may also be required to travel to client sites. - Might involve irregular hours or on-call shifts, especially during system upgrades or emergencies. Career Path: - Junior IT Technician - Senior IT Technician - Network Administrator - Systems Analyst - Computer Technician A successful Computer/IT Technician combines technical expertise with excellent customer service skills to ensure smooth operation and maintenance of computer systems and networks. They play a crucial role in minimizing downtime and enhancing productivity within an organization.

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