Description

A Housekeeping Supervisor is responsible for overseeing the work activities of cleaning personnel to ensure cleanliness standards are met. Below is a typical job description for a Housekeeping Supervisor:

**Job Title:** Housekeeping Supervisor

**Reports To:** Housekeeping Manager

**Job Summary:**
The Housekeeping Supervisor is responsible for supervising and coordinating the activities of the housekeeping staff to ensure the cleanliness, orderliness, and attractiveness of the hotel or facility. This role involves training and inspecting the work of housekeeping personnel, addressing complaints, and ensuring compliance with safety and sanitation standards.

**Key Responsibilities:**

1. **Supervision and Leadership:**
- Supervise the daily activities of housekeeping staff.
- Assign tasks, responsibilities, and work schedules.
- Provide training and support to housekeeping staff to ensure high standards of cleanliness.

2. **Quality Control:**
- Inspect guest rooms, public areas, and back-of-house areas for cleanliness and order.
- Address any deficiencies immediately and ensure corrective actions are taken.
- Ensure all housekeeping activities comply with established standards and procedures.

3. **Inventory Management:**
- Monitor and manage housekeeping supplies and equipment.
- Ensure appropriate stock levels and reorder supplies as necessary.
- Maintain records of supply usage and inventory levels.

4. **Customer Service:**
- Address guest complaints and requests promptly and efficiently.
- Ensure a high level of guest satisfaction through consistent quality service.
- Communicate effectively with other departments to address any housekeeping-related issues.

5. **Administrative Duties:**
- Maintain records related to room inspections, staff performance, and equipment maintenance.
- Prepare reports on housekeeping activities, including staff performance and room cleanliness.
- Assist in the development and implementation of housekeeping policies and procedures.

6. **Health and Safety:**
- Ensure all housekeeping staff adhere to health and safety regulations.
- Conduct regular training on safety and sanitation practices.
- Report any safety hazards or maintenance issues to the appropriate department.

**Qualifications:**

- High school diploma or equivalent; further education in hospitality or related field is a plus.
- Previous experience in housekeeping or cleaning roles, with supervisory experience preferred.
- Strong leadership and team management skills.
- Excellent attention to detail and commitment to high standards of cleanliness.
- Good communication and interpersonal skills.
- Ability to handle and resolve guest complaints in a professional manner.
- Knowledge of health and safety regulations and procedures.

**Work Environment:**

- Physically demanding role requiring long periods of standing, walking, and lifting.
- Work may involve exposure to cleaning chemicals and equipment noise.
- Flexibility to work various shifts, including weekends and holidays.

**Physical Requirements:**

- Ability to lift and carry up to 50 pounds.
- Frequent bending, stooping, and reaching.
- Ability to stand and walk for extended periods.

This job description provides a general overview of the role and responsibilities of a Housekeeping Supervisor and may vary based on the specific needs of the employer.

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