Description

My objective is to obtain a position at a company where I can maximize my management skills, quality assurance, program development, and training experience that will enable my potential and to use my strong organizational skills, educational background, and ability to work well with people. While much of my experience has been in the business world, I understand the social value of this sector and I am confident that my professional and business experiences will be an asset to your organization.

 

KEY SKILLS:

• Fluent in English and communicates clear
• Experienced in being a Customer Service Representative
• Team player, energetic and hardworking
• Willing to be trained and apply new and effective ideas
• Flexible and willing to be assigned to varying work hours
• Courteous and able to develop positive rapport with clients
• Ability to multi-task and to demonstrate problem-solving skills
• Proficient in Microsoft Office Tools and other software
• Can work with minimum supervision
• Average typing speed is 50-60 WPM

 

ACADEMICS:

 LA CONSOLACION COLLEGE MANILA

Graduate of Bachelor of Science in Nursing 

2007 - 2009

ST. PAUL UNIVERSITY QUEZON CITY

Bachelor of Science in Nursing 

2005 - 2007

 

SECONDARY:

CAINTA CATHOLIC COLLEGE

2001 - 2005

 

EMPLOYMENT HISTORY:

Company: Royal Hospitality Co WLL - Doha, Qatar

Position: Senior Sales Coordinator, June 2016 - Present

 DUTIES & RESPONSIBILITIES:

• Preparing cover letters of quotations and submittals for clients' inquiries and requirements.
• Middleman for Sales personnel and Clients
• Validating activities and filing in company's archive.
• Keepign a keen character to details for document arrangements and formats.
• Administrative & clerical tasks assigned by Management.
• Receiving deliveries, preparing invoices and releases cheques.

 

Company: Power Mac Center - Manila, Philippines

Position: Telemarketer, July 2015 - February 2016

 DUTIES & RESPONSIBILITIES:

• After sales in Telecommunication
• Educates customer for upcoming promotions and Apple Care Protection Plans
• Assists customer for P&Ps
• Provide customers satisfaction by entrusting them to our friendly Customer Service Representatives and Authorized Apple Technicians.

 

Company: Sykes Asia Inc. (Ally Collections) - Manila, Philippines

Position: Operations Management Desk Analyst ; Prime & Non-Prime Debt Collector, September 2009 - May 2015

 DUTIES & RESPONSIBILITIES:

• Tracks, monitors, and reviews agents' schedule adherence.
• Enforces agent's compliance to company's Code of Conduct.
• Takes in calls for agents in failure of attendance.
• Monitors queues of agents  in compliance with quality guidelines, protocols, and procedures.
• Creates schedule for each team leader and agents
• Frontline agent for Telecommunications Company (Ally Financial)

 

Information