Description

MOHAMMED SHAHAB UDDIN

Electronics and Communication Engineer                                                 

Email Id:  shahab14300@gmail.com 

Mobile No:  + 974 -Show number50454580

Doha - Qatar   

 

 

PERSONAL SUMMARY:

 

Dynamic Telecom Project Manager with over 7 years of progressive experience at Starlink and Ooredoo in Doha, Qatar. Adept at leading large-scale telecom projects and optimizing network infrastructure, including key contributions to FIFA World Cup Qatar 2022 connectivity solutions. Proven track record of managing over 16,000 projects, including high-profile developments such as stadiums and commercial centers. Experienced in using GIS applications like ArcGIS and working as a Network Engineer with Ericsson for main telecom network design. Skilled in using the Siebel CRM system for effective customer relationship management, and in driving sales through smart solutions that enhance customer service experiences. Expertise in cost management, team coordination, and ensuring compliance with industry standards. Proficient in AutoCAD for network layout updates, with a strong focus on operational efficiency, troubleshooting, and problem-solving. Seeking to leverage extensive experience in a senior leadership role to drive project success and organizational growth.

EXPERIENCE:

 

Company:  Starlink – Doha, Qatar.

Position:  Technical Engineer

Duration:  January 2019 to Present

 

Work Description:

 

• Led telecom projects for FIFA World Cup Qatar 2022, ensuring seamless connectivity across stadiums, commercial buildings, compounds, and villas.
• Designed and managed telecom network infrastructures for significant projects in Lusail North and Pearl Qatar, including residential developments, hotels, schools, and commercial towers.
• Played a key role in the design and infrastructure setup for Stadium 974, Al Thumama Stadium, and Al Rayyan Education City Stadium, contributing to the success of these venues for major international events.
• Reviewed and completed over 16,000 projects since January 2018, including more than 50 Awqaf projects and over 20 school projects.
• Managed complex cases for major developments such as Hamad Port Project, Al Waab City Mall, and Yasmeen City Building.
• Implemented innovative solutions and optimized telecom infrastructure to enhance performance and reduce costs.
• Utilized GIS applications like ArcGIS and worked closely with cross-functional teams to ensure timely and efficient project execution.
• Provided detailed information and data for new Ooredoo projects, guiding teams and ensuring alignment with project goals.
• Oversaw the integration of telecom infrastructure with other services, including Ashghal drainage, Kahramaa water, and electricity, ensuring compliance with the latest standards.
• Managed the design of telecom networks for over 5,000 industrial workshops, ensuring they met Ooredoo's infrastructure requirements.

 

 

 

 

 

 

 

Company:  Starlink – Doha, Qatar.

Position:  Lead Associate

Duration:  October 2017 to December 2018

 

Work History:

 

• Supervised and managed record and routing tasks, ensuring accurate documentation of the network infrastructure, which facilitated efficient maintenance, troubleshooting, and future upgrades.
• Coordinated the execution of work orders, overseeing the distribution of tasks and resources to meet project deadlines and maintain operational efficiency.
• Updated AutoCAD drawings to accurately reflect changes in the fiber network, enabling precise planning and visualization of network layouts.
• Played a pivotal role in the planning and deployment of network infrastructure, ensuring alignment with technical standards and project requirements.
• Provided technical support and mentorship to junior technicians, enhancing team performance and ensuring high-quality execution of tasks.
• Monitored and maintained network equipment, proactively identifying and resolving issues to minimize downtime and optimize network performance.
• Collaborated with engineers and project managers to implement innovative solutions for technical challenges, contributing to the continuous improvement of telecom services.
• Ensured compliance with industry standards and best practices, maintaining high levels of safety and operational effectiveness across all projects.

 

Company:  Starlink – Doha, Qatar.

Position:   Associate

Duration:  October 2016 to September 2017

 

Work History:

 

• Delivered exceptional face-to-face customer service, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction.
• Managed customer accounts using the Siebel CRM system, ensuring accurate record-keeping, timely follow-ups, and effective issue resolution.
• Collaborated with cross-functional teams to escalate complex technical issues, contributing to swift problem resolution and enhanced customer experience.
• Implemented smart solutions to improve customer interactions, driving efficiency in service delivery and reducing response times.
• Provided personalized service to customers, tailoring solutions to meet their specific needs and enhancing overall satisfaction.
• Conducted training sessions for new team members on customer service protocols and best practices, ensuring consistency in service quality.
• Actively gathered customer feedback, identifying areas for improvement and collaborating with management to implement necessary changes.
• Supported the launch of new products and services, guiding customers through new features and troubleshooting any related issues.
• Assisted in the optimization of customer service processes, contributing to operational efficiency and the achievement of key performance indicators (KPIs).

 

Academic Qualification:

 

v  Bachelor of Engineering in Electronics and Communication from Bangalore University, India (2012-2016)

 

 

 

 

 

Awards & Acknowledgments:

v   FIFA World Cup Qatar 2022: Led the telecom infrastructure setup, ensuring seamless connectivity across multiple stadiums and key locations, contributing to the successful execution of the event.

v   Telecom Infrastructure Optimization: Analyzed and optimized facility designs for strategic telecom placement, significantly enhancing network performance and reliability.

v   Stadium Infrastructure Projects: Contributed to the design and implementation of telecom networks for Stadium 974, Al Thumama Stadium, and Al Rayyan: Education City Stadium, ensuring these venues were fully equipped to host international events.

v   Project Management Excellence: Managed and completed over 16,000 projects since January 2018, including over 50 Awqaf projects, more than 20 school projects, and numerous high-profile developments.

v    Innovative Technical Solutions: Implemented innovative solutions to address technical challenges in telecom networks, improving efficiency and reducing operational costs.

v   Leadership in Major Cases: Successfully handled major cases including the Hamad Port Project, Al Waab City Mall, and the Yasmeen City Building, overseeing the design and execution of complex telecom infrastructures.

v   Cross-Functional Team Coordination: Effectively coordinated cross-functional teams across various departments to meet project deadlines and ensure the delivery of high-quality telecom solutions.

v   Customer Service Excellence: Recognized for providing outstanding customer service, with a strong track record of resolving customer issues and enhancing service delivery through smart solutions.

v  Technical Mentorship: Provided training and mentorship to junior technicians and customer service representatives, contributing to the development of team skills and overall service quality.

TECHNICAL SKILLS:

 

·         Team Management

·         Customer Service

·         Telecom Project Management

·         Network and Infrastructure Optimization

·         Telecom Duct Network Design

·         Team Coordination

·         Technical Problem Solving

·         GIS (ArcGIS)

·         Siebel CRM

·         Sales Smart Solutions

·         AutoCAD Proficiency

·         Work Order Control and Resource Management

·         Application Performance Troubleshooting

·         Quality Assurance and Deployment

·         MS Office and Google Suite

 

KEY SKILL AND COMPETENCIES:

 

·         Project Management: Expertise in planning, executing, and completing large-scale telecom projects.

·         Network Infrastructure Optimization: Skilled in optimizing telecom networks for enhanced performance and reliability.

·         Technical Problem Solving: Proficient in diagnosing and resolving complex technical issues.

·         Customer Service Excellence: Proven ability to deliver outstanding customer service and support.

·         Regulatory Compliance: In-depth knowledge of industry standards and ensuring compliance in project execution.

·         Cost Management: Effective in budget estimation and cost reduction strategies.

·         Mentorship & Training: Experienced in mentoring and training team members to enhance their technical skills.

·         AutoCAD Proficiency: Competent in using AutoCAD for accurate network design and layout.

·         GIS Application: Experienced in using GIS tools like ArcGIS for network analysis and planning.

 

PERSONAL DETAILS:

 

Nationality                                             : Indian

Marital Status                                        : Married

Visa Status                                              : Transferable Visa

License                                                     : Valid Qatari Driving License

Languages                                               : English, Urdu, Hindi

CERTIFICATION :

 

I certify that the above information correctly describes my qualifications, experience and myself.

 

                                                                                                mohammed shahab uddin

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