Description

IT Support Professional

A proactive and certified IT Support Specialist with over 3 years of hands-on experience in delivering 1st and 2nd line support within dynamic corporate settings. I possess a strong track record of diagnosing and resolving a wide range of technical issues, from desktop support and software configuration to basic network troubleshooting.

My expertise lies in minimizing disruption and maximizing productivity by providing clear, patient, and effective solutions to end-users. I am adept at utilizing service management tools ServiceNow, Jira, Zendesk to manage tickets, document solutions, and contribute to the knowledge base.

I am now seeking a rewarding IT Support position in Qatar where I can apply my technical skills and customer-service orientation to support and enhance the IT operations of a forward-thinking organization.

Key Competencies Include:

· Technical Support & Troubleshooting: Windows 10/11, Microsoft 365 Suite, Active Directory, PC/Mac Hardware, Printers, Mobile Devices.
· Network Support: TCP/IP, DNS, DHCP, VPN, Wi-Fi Troubleshooting.
· Software & Systems: Installation, configuration, and support for various business applications.
· Customer Service: Excellent communication skills, patient with non-technical users, and fluent in [Mention your languages, e.g., English, Arabic, etc.].
· ITIL Foundations: Understanding of ITIL processes for incident, problem, and change management.

I am already located in qatar with transferable visa and Noc.

Information