• Active Directory Administration.
• Desktop deployment and setup.
• Data backup and migration.
• IP Telephony setup and support.
• Support and configuration of standard applications such as ESET Suite, Outlook, Foxit PDF Editor.
• Incident resolution and escalation using ITSM applications.
• Assisting users remotely as well as in-person.
• Managing the call queue.
• Setup and management of printers and scanners.