Description

Hello there!

I am an experienced IT Operations Professional with over 14+ years of expertise in providing top-notch Desktop support, system administration, and resolving IT issues efficiently. I have a proven track record of achieving a 99% success rate in documenting incidents and their solutions, ensuring user satisfaction through technical assistance in-person and remotely.

My skills encompass a wide range of operating systems such as W10, W8, W7, Windows Server, Linux Ubuntu, and MAC OSX, along with proficiency in Microsoft Office Packages including MS Office 2016, MS Project 2016, and Microsoft 365.

Key Skills:

• Strong knowledge of Windows Server administration and maintenance, including HP hardware like DL360 and DL380.
• Proficient in Active Directory Server 2008 R2 / 2019, providing NTFS permissions, and implementing group policies for 200+ users.
• Regularly perform system maintenance, backups, and hardware/software upgrades, ensuring continuous IT service operation with a 99% success rate.
• Extensive application support experience, including Microsoft Office products like Outlook, PowerPoint, Excel, Word, Project, Visio, and Adobe Standard/Pro.
• Skilled in desktop, laptop, printer, plotter, scanner, network access points, and switch installation and configuration, maintaining 98% continuity.
• Strong problem-solving skills, diagnosing operating system software/hardware failures, and delivering effective solutions.
• Expertise in managing software licenses and ensuring timely renewals.

Certifications & Additional Skills:

• ITIL 4 Foundation certified, adhering to best practices in Incident/Request/Change Management.
• Hands-on experience with Office 365, email account creation, and management of the admin portal.
• Successfully scheduled and executed Windows 10 upgrades for 100+ computers, maintaining workflow continuity.
• Managed Sonicwall and Sophos Firewalls, including antivirus software installation and configuration.
• Proficient in troubleshooting VPN connections and utilizing the latest updates and protocols.

I take pride in providing exceptional customer service and believe in continuous learning to stay updated with industry trends and emerging technologies. My goal is to contribute my expertise and dedication to the success of a dynamic team and drive positive outcomes for the organization.

If you have any opportunities available that align with my skill set, I would love to discuss how I can make a valuable contribution. Please feel free to reach out to me at yarun23@gmail.com. I look forward to connecting with professionals who share a passion for IT Support and exploring potential collaborations.

Thank you for your time, and I hope to hear from you soon!

Sincerely,

Sai Siva Arun Kumar. Y

 Phone: Show number77438796

Information