Qatar’s Communications Regulatory Authority (CRA) said it had initiated a full investigation into the outage of Vodafone Qatar’s network, which left many of its customers without access to voice calls and data services.
The outage started around 3.30am Monday and was restored partially until late evening, Gulf Times quoted CRA as saying in a statement.
The authority has demanded Vodafone to come up with a detailed report about the outage by Thursday (July 20). This is in line with their obligations stated in its license, including service continuity and customer information.
The outage, which Vodafone acknowledged in a Tweet yesterday, had sent people on Twitter into a tizzy.
We are facing technical issues that may affect your access to our network. We are working to resolve this issue. Thank you for your patience pic.twitter.com/Jpxv4yoTLp
Ok and then? Its more than 24hours now & still no network.. How long more do we have to wait?? Your last update is 6 hours ago.. Come on now
@VodafoneQatar It's 6:09 AM .. and still NO SERVICE ..
@VodafoneQatar we're isolated from our family and friends..luckily My company provided with a ooredo line for official usage..
@VodafoneQatar is has been 21h on this tweet...what is the update? Any hope we get this fixed soon?
Hey .@VodafoneQatar I have an idea - why don't you switch the network off then on again? Works for me...#Vodafone #Qatar
best reply goes to @elhassan_morsy @VodafoneQatar #realtalk #tweetoftheday pic.twitter.com/zKV0QiOeqj
hhhhh
The CRA has also demanded Vodafone to report on the main reason for the interruption, the nature and the effect of the problem on customers and the steps taken to resolve it, as well as the measures taken to avoid such problem in the future, reported The Peninsula.
The CRA added that under the license granted to the company, Vodafone is obliged to provide appropriate compensation to its customers for this interruption in service.
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