Hamad International Airport (HIA) is on a transformational journey under its Smart Airport Program, designed to take customer experience to new heights.

With several features added to enhance the airport experience, HIA has once again been recognized among the world’s leading airports.

HIA secured the second spot in the prestigious ‘2019 Travel + Leisure World’s Best’ awards that evaluate airports based on direct feedback and votes of their readers.

Hamad International Airport has achieved second place in the prestigious 2019 Travel + Leisure World’s Best Awards. First receiving this award in 2017.#QNA

— Qatar News Agency (@QNAEnglish) July 29, 2019

The criteria for review and assessment of the world’s best airports include access, check-in, security, restaurants, shopping, and design. 

HIA continues to position itself as a leading global aviation hub, focused on redefining airport experiences for travelers from across the globe.

HIA has achieved significant milestones within the criteria for which it has been voted as the second-best international airport.

HIA introduced the biometric-enabled self-check-in and bag drop counters, which have made the process of check-in much more convenient.

@HIAQatar Is Second-Best International Airport in the World by the Travel + Leisure World's Best Awards 2019https://t.co/yRZNxlujC2 pic.twitter.com/ZLgMBxifYh

— Hamad Int'l Airport (@HIAQatar) July 29, 2019

This also allows more passengers to be managed without physical expansion of the check-in facilities. 

As part of its commitment to providing a seamless transfer experience for passengers while ensuring high standards of security, HIA increased its security capacity for screening in its transfer areas and reduced queuing time.

The airport has also further improved customer service in the transfer security areas, allowing at least 95 percent of its transfer passengers to queue for under five minutes.

HIA chief operating officer Badr Mohamed Al Meer said, "We are very proud to be recognized by our loyal passengers for the seamless airport experience offered by Hamad International Airport."

“To be named the World’s Second-Best Airport is a great achievement and testament to HIA’s high international standards. While this is a great recognition, we never rest on our achievements, and constantly evolve to deliver a [truly] unique experience for our passengers," Al Meer said.

Earlier this year, HIA was recognized as the fourth-best airport in the world at the Skytrax World Airport Awards 2019. 

Classified as a five-star airport, HIA is one of only five airports to achieve this outstanding rank.

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