If you are a frequent flyer, you may have experienced flights getting delayed at least a few times during your travels.

However, if it was a Qatar Airways flight, then chances are that you may have experienced it very less, even during the illegal siege. And yes, there is a reason for that. 

Qatar Airways’ Integrated Operations Centre (IOC), which has demonstrated its superior ability to handle disruptions of any size and nature, has helped the Doha-based airline achieve a 90.6% On Time Performance (OTP), reported Gulf Times.

The Qatar Airways Group’s Annual Report 2018 noted that their OTP over the past 13 months was among the highest for any airlines globally.

Qatar Airways’ IOC, which is now in its second year of operation, has proven to be a significant asset in enhancing the airline’s network performance.

The report credited the IOC with the minimal destabilisation of air traffic following the illegal blockade of Qatar.

“It was through IOC functioning effectively, which dramatically reduced the impact of the illegal action from potentially severe to manageable,” the report stated.

In the IOC, all relevant commercial and operational departments are represented by decision-makers and they are able to make real-time decisions to evolving situations without the delay of referring decisions elsewhere.

Qatar Aviation Services achieves OTP of above 99.5%

The Qatar Aviation Services (QAS), which is the ground handling subsidiary of Qatar Airways, achieved a mis-handling rate of 0.62% per 1,000 passengers, which is one of the lowest in the industry.

The ground handling company at the Hamad International Airport also achieved an on time performance rate of above 99.5% in 2017, reported The Peninsula.  

“The QAS team handled more than 45 million pieces of baggage, with a mis-handling rate of 0.62% per 1,000 passengers, one of the lowest in the industry, resulting in the production of more than 129,000 load sheets safely,” said the QA annual report.  

“Serving more than 34 million passengers annually, the ground handling provider handled more than 212,000 flights in 2017, delivering an on time performance rate of above 99.5%, as well as meeting the special assistance needs of 730,000 passengers,” the report added. 

QAS had handled more than 38m passengers, over 250,000 aircraft movements and 30.1m pieces of baggage at HIA in 2016-17.