The General Directorate of Traffic, represented by the Licensing Department, in collaboration with the General Directorate of Information Systems, launched two new services for the public through the "Matrash2" application.

The first service to contest registered traffic violations and the second service is to report traffic violations using “Communicate with us” option of Metrash2.

“This service is to contest a traffic violation through the Metrash2 allows the objector to file an objection to the traffic violation within a period of fourteen days from the date of registration of the violation”, Lieutenant-Colonel Mohammad Rabia al-Kuwari commented.

The objector will receive a response with a text message within a period of thirty days from the date of registration of the objection.

If the violation is found correct, the normal procedure will apply while if it is found incorrect, the violation will be removed.

The objector will receive a reply by means of an SMS within a period not exceeding 30 days from the date of registration of the objection.

If the violation is found correct, the normal procedure will apply. If found incorrect, the violation will be removed. #MoIQatar pic.twitter.com/Hjcw6lQsy3

— Ministry of Interior (@MOI_QatarEn) July 15, 2019

All types of traffic violations, whether if it is recorded manually or speed radars or surveillance cameras can be contested using this service.  A violation cannot be contested twice. If the fine is already paid, it can no longer be contested.

“The second service gives everyone the right to report traffic violations, whether in the road or anywhere else using Metrash2. The sender should capture the photo of violation and specify its location before sending it through Metrash2. Traffic Violations section will verify it and act accordingly”, Al-Kuwari added.

Regarding the automated response system which was launched recently by the Directorate on its public service number of 234 4444, First Lieutenant Eid Mohamed Al Hajri said, public can inquire about traffic violation, driving license, vehicles, number plates, technical examination, service for people with disabilities, traffic awareness, traffic patrols, and traffic investigations through this number. It works 24/7 and calls are answered in both Arabic and English.

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