As life in Qatar returns to normal with the Phase 4 lifting of COVID-19 restrictions, Primary Health Care Corporation(PHCC),  has announced that the Community Call Centre service 16000 will be expanded to 24/7.

 PHCC which receives calls from patients for both routine and urgent appointments will now be open 24 hours a day, seven days a week from its regular 7.00 am to 11.00 pm work shifts to a 24-hour call center. 

A nurse-led telephone triage service will be available from 11 pm to 7 am which will signpost patients to appropriate services, such as PHCC 24hr Urgent Care services, based on their needs.

Primary Health Care Corporation (PHCC) announced on Saturday that the Community Call Center service - 16000 - expanded to be 24/7, which receives calls from patients for both routine and urgent appointments, will now be open 24 hours a day, seven days a week.
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 Dr. Samya Ahmad Al – Abdulla, Senior Consultant Family Physician and Executive Director of PHCC Operations said, “Telehealth significantly increase the reach and impact of clinicians, providing another level of connected care for patients. We want to ensure that we are providing access to patient-centered health care for all without interruptions.

''During these challenging times, we are keen to ensure that our vulnerable communities have access to primary healthcare without subjecting themselves to the risk of exposure to COVID-19 in the community.” 

''We have set up a 24-hour nurse-led tele-triage service so the call center will be continuously operational, without interruption.”

People can access the call center through 16000 and book an appointment for a telephone or video consultations with physicians, dentists, and ophthalmologists during the hours of 7 am to 11 pm. The patients will be guided and advised to appropriate treatment/ referral depending on their needs, including home visits, when feasible. 

The team of experienced doctors and nurses determine the priority of the request based on routine, priority/urgent, and emergency requirements of the patient. All registered PHCC patients with a valid health card can access the call center for appointments. 

PHCC aims to be the leader in transforming the health and wellbeing of the people of Qatar, by shifting the balance of care from curative, hospital-based treatment to enhanced preventative, health, and wellness services in the community.

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Source: PHCC