To make it easier for patients to obtain personal medical information, Hamad Medical Corporation (HMC) has introduced a new online service allowing individuals to request copies of their medical report.

Using the service, patients can submit an application for a medical report for themselves or someone else on their behalf and also pay the fee for the service online.

According to a press release by HMC, some 80,000 to 90,000 visitors collect their medical reports from the healthcare provider each year. Of these, 60,000 are handled by Hamad General Hospital (HGH) alone.

The new smart system enables requests to be made online, along with the processing of the applicable fee, through a secure payment gateway arranged with Qatar National Bank, HMC stated.

The system will give patients the option of having their medical reports delivered to their doorstep for a nominal fee.

The service is limited to HGH for now, but it will soon cover other HMC facilities.

HMC Launches New Online Medical Report Application Service https://t.co/FP6DhAQh4i pic.twitter.com/aOi3eq2K31

— مؤسسة حمد الطبية (@HMC_Qatar) November 9, 2020

Dr Yousuf Al Maslamani, medical director at HGH, said, “Due to the coronavirus infection risks, we have been limiting visits to hospitals; and consequently, the onsite requests for medical records have been stopped.

“A key infection control measure is restricting the number of physical documents that are handled by different people, face-to-face interactions, and handling of banknotes or bank cards by different people.”

“It was therefore immensely important to develop a solution that allows the request and submission of medical reports without having to handle requests printed on paper,” he explained.

HMC's deputy chief of quality, Centre for Patient Experience and Staff Engagement and director of the Hamad Healthcare Quality Institute Nasser Al Naimi pointed out that the new service reflects HMC’s commitment to enhance patient care and experience.

“We had received very positive feedback from patients about the convenience and reliability of the premium delivery service through Qatar Post following the launch in mid-2019,” Al Naimi said.

“Our goal is to continue on this pathway to deliver further improvements using smart solutions that make optimal use of digital platforms, including smart e-payment systems which help make a real difference to our customers,” he added.

For more information, or to access the online application service, visit this website or contact HMC’s Nesma’ak (customer service) at 16060.

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Cover Image Credit and Source: HMC