See a municipal issue in Qatar? Here’s how to report it through Oun

Qatar’s Ministry of Municipality is reminding residents that they can report municipal issues and observations through the “Ballegh” complaint service available on the Oun app.

The service provides residents with a digital channel to alert the Ministry to issues affecting public cleanliness, municipal facilities and the quality of community spaces.

How to submit a complaint

According to the Ministry’s latest guidance, residents can:

1. Open the Oun app.
2. Select “Ballegh – Raise a complaint.”
3. Enter the required report details.
4. Add an attachment where relevant.
5. Submit the complaint through the app.

The service allows residents to provide information directly to the Ministry so that municipal observations can be referred to the relevant team.

What can residents report?

The Ministry’s current awareness campaign describes Ballegh as a service for reporting municipal issues and observations related to areas such as:

• public cleanliness;
• maintenance of municipal facilities; and
• issues affecting neighbourhood and community environments.

Other municipal services available through Oun cover areas such as waste, abandoned vehicles, pest control, drainage, rainwater accumulation and tree-related requests.

Another way to contact the Ministry

Residents who prefer to contact the Ministry directly can also use its unified contact number:

184

The Ministry’s customer-service and contact-centre system receives public complaints and requests and refers them to the relevant departments for follow-up.

Part of wider digital municipal services

Oun has become one of the Ministry of Municipality’s main channels for delivering public services.

More than 240,000 requests were submitted through the app during 2025, while the Ministry has continued expanding the number of municipal services available digitally.

The Ministry says public participation through channels such as Ballegh can help identify local issues more quickly and contribute to cleaner, better-maintained community spaces.

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